Support

Help getting started, and answers when something doesn’t work.

App version 1.0

Get started

• Download WhenOffline from the App Store or Google Play.
• Follow the introduction. At the end it downloads the map of Sweden and shows Plus and Plus with AI if you want more. Buy and download while you have a connection; the download waits until you’re on wifi.
• Everything is also under Mer (More), if you want to download later or change maps.
• Turn off wifi and mobile data and test. Everything should work.

Common problems

The download stops. The download continues in the background, even during a call or when you switch apps. If it stops completely: make sure the phone has wifi and tap Hämta (Download) again. It continues where it left off.

The AI assistant answers slowly. The first answer after starting takes the longest. Close other apps if the phone has little memory.

Ask answers straight from the handbook. That is how Ask works without the AI assistant. The AI assistant is part of Plus with AI and is on iPhone 15 Pro or later and on Android phones with at least 6 GB of memory. If you have bought it but get answers from the handbook, the AI package has not been downloaded yet; download it under Mer (More).

An article, directions or a map are locked. The handbook’s deeper chapters, street addresses, directions, detailed maps, terrain, maps abroad and the encyclopedia are part of Plus. The advice for getting through a crisis is always free. If you already bought Plus: tap Återställ köp (Restore purchases) under Mer (More).

The map does not show my position. Check that WhenOffline is allowed to use Location Services under Settings, Privacy.

Changing phones

If you change phones, download the app again and tap Återställ köp (Restore purchases), using the same Apple ID or Google account. Plus comes with you. The AI assistant works if the new phone can run it.

Contact

Can’t find the answer? Email support@zwinny.se. We normally reply within two working days. Please tell us which phone and which version of the app you have; it is shown at the bottom of Mer (More).